Troubleshooting Different problems in Idea CCB.

Problem 1) No outgoing calls to BSNL Landline numbers

Solution:- Check Local area code is programmed or not if it is not entered need to programme local area code where the unit is installed.




Problem 2) Display shows continuously net searching.

Check Antenna connectivity it should be proper and also need to check any breakage / damage in Antenna.




Problem 3) Display shows continuously battery low message on console display.

Immediately need to connect Adaptor out put to the unit if power is not available immediately need to power off the unit till power comes other wise battery will get damage.




Problem 4) Display shows continuously enter local area code or Programming mode.

Check programming mode switch it should be in off mode if it is in on mode immediately change its position to off mode.




Problem 5) Coins are Jammed in Validator

Pull the Validator lever then automatically all jammed coins will get release no need to open any internal parts and while installation it should show to the customer so that as and when problem comes he will do the same and no need to visit the customer place either dealer or company engineer.




Problem 6) Display shows continuously SIM MISMATCH.

CONTACT YOUR LOCAL IDEA DEALER / SERVICE ENGINEER.



Note:- SIM Card will come along with the unit from the company and need to instruct to the customer don't touch the sim card because these sim cards are specially designed for Idea BOX and these sim cards will not work in any other equipment if customer changed the sim card with any other sim card this problem will come.




Problem 7) One way speech

Check RT 200 Connections in the hand set. / Losse Contact in Coil Cord




Problem 8) Unit completely dead on A.C

Check Adaptor LED it should be glow if it is glowing Pls check its connection at the unit end if LED is not glowing Pls check its connection at Power switch board if every thing is ok Pls change the adaptor.




Problem 9) Unit completely dead on Battery

Check battery output voltage it should be above 5.4V if it is below 5.4 V unit will not work. Normally fully charged battery will show 6.6V and it will give 24 hours plus stand by and 4 hours plus talk time. But customer need to ensure proper maintenance if it is not proper battery life will get damage.




Problem 10) Display shows continuously Net searching.

Solution 1) Check the Antenna

Check Antenna connectivity it should be proper and also need to check any breakage / damage in Antenna.

Solution 2) Check the SMA Connector

SMA Connector’s center Pin is damage so network is not reaches to module in that case
Change the SMA connector.

SMA Connector Damaged

Solution 3) Check the Sim Card damaged or Number is dead

Solution 4) Pin Code Request Off

Please Contact Service Engineer




Problem 12) Display shows continuously INTIALISING.

Solution 1) Please Contact Service Engineer



Problem 13) Coin Collection / Coin Not Dropped / After Receive the call Coin return..

Solution 1)
Open the cash box and pull/push the cash box he open validator button which is on the up of cash box

Solution 2)
Remove the four screw of CCB Unit which is on the Base of the box.

1) Check the Relay shaft
If Jam remove the Jam